Support

JourneyHub touchless elevator calling mobile app setup and support.

JourneyHub Elevator App Setup

& Elevator Control System Support

Our flexible interface allows you to setup your JourneyHub app in seven simple steps.

Check out our User FAQ’s for JourneyHub elevator app users as well as Building Owner FAQ’s related to the JourneyHub elevator control system.

JourneyHub Elevator App Setup

& Elevator Control System Support

Our flexible interface allows you to setup your JourneyHub app in seven simple steps.

Check out our  User FAQ’s for JourneyHub elevator app users as well as Building Owner FAQ’s related to the JourneyHub elevator control system.

Have an onboarding or support Issue?

User FAQ’s

How does JourneyHub work?

JourneyHub connects your phone with Bluetooth beacons and your building’s elevator system, letting you call the lift from your phone and skip the queue. Your own, personal, touchless elevator call button.

Does JourneyHub track my location when I am not using it?

No, JourneyHub does not track your location when you are not using the app. JourneyHub only uses your location when you call the lift to make sure you are in the building.

Why do I need to give JourneyHub access to Bluetooth?

JourneyHub uses Bluetooth to connect with beacons that identify which floor you are on when you call the lift. Without it you cannot call the lift.

Why do I need to use my phone number to sign up?

Your phone number is used as a digital identifier to verify and connect your account to your device.

How do I create an account?

Create an account by downloading the JourneyHub app, entering your mobile number and validating the code we send in a text message, then entering your building ID code, your work email address and clicking the verification link we email you.

My floor is not available to travel to

As JourneyHub uses elevator floor access control, please make sure that the email address you used to register is your work email address. You can change this by clicking on ‘edit details’ in the top right-hand corner. If this is still not working, contact your administrator to ask for permission to access the floor you need.

What is the building ID used for?

Each building with JourneyHub installed will have its own 6 digit ID code. This code must be entered into your JourneyHub app before gaining access to the public floors of the building (as they are protected by elevator access control).

How do I report a problem on JourneyHub?

Email your issue to journeyhub@unico.com.au or visit fill out our support contact form.

Why do I need to use my work email address to sign up?

We use the domain name of your work email address to verify your tenancy and which floors you have access to. Without entering your email address you will still have access to the public floors through the building ID.

What does JourneyHub do with my private data?

JourneyHub’s privacy policy is available to be viewed on our website at www.JourneyHub.com.au/privacy.

How do I connect to my building?

After creating an account with JourneyHub, open the app when in the lift lobby of your building and it will automatically connect with your building’s elevator access control system. 

I have called the lift but it did not arrive

The lift can at times be ready very quickly, so make sure you are close enough to catch the lift if it is available right away. Also keep an eye out for which lift you need to board.

Building Owner FAQ’s

What hardware is needed for JourneyHub to work?

For JourneyHub to work, Bluetooth beacons need to be installed in each lift lobby. These are easy to install and this can be completed yourself by sticking them to the roof or behind the lift call panels.

Will JourneyHub work in my building?

JourneyHub’s elevator control system will only work with smart lifts that are connected to the internet. These are commonly lifts that were installed or upgraded after 2017.

How long does it take JourneyHub to be ready for use?

JourneyHub can be available quickly to users. Following purchase, we will deliver your beacons to be installed in the building while getting your building setup ready to use.

What support do you offer?

JourneyHub offers email support through JourneyHub@unico.com.au or the support contact form on our website.

How does JourneyHub integrate with existing systems?

JourneyHub connects with your lift system through available API’s. No physical connection is needed.

What admin features are included?

Admin portals are available for both building management and each tenant management. Through this portal you will be able to control who has access to which floors, onboard and offboard users, gain data on how the app is being used and set up your building environment and rules.

How long does it take to deploy hardware?

Depending on the size of your installation hardware can be available right away. We will deliver stock to you and there may be a 3-6 week lag time if extra stock is needed.

What is the pricing model?

Implementing JourneyHub into a building consists of an upfront onboarding fee and an ongoing subscription fee. Both fees are determined by the size of your building through the number of floors.

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